Orders are usually processed within 1–2 business days (excluding Sundays and public holidays) after receiving your payment confirmation.
You will receive an email or SMS notification once your order has been dispatched.
In rare cases, processing time may take longer due to product availability or high order volumes.
1.2 Shipping Charges
Shipping charges (if applicable) are displayed at checkout before you complete your purchase.
We may offer free shipping on specific products, combo offers, or order values as mentioned on the Website.
1.3 Delivery Time
Standard delivery time is typically 3–7 business days, depending on your location.
Remote or rural areas may experience slightly longer delivery times.
We are not responsible for delays caused by courier partners, natural disasters, or unforeseen events beyond our control.
1.4 Tracking Information
Once your order is shipped, a tracking number will be shared via email or SMS.
You can track your order on the courier partner’s website using the tracking ID provided.
1.5 Damaged or Missing Items
If you receive a damaged or incomplete package, please contact us at urbanuthelp@gmail.com within 48 hours of delivery.
Provide clear photographs of the damaged items and packaging to help us resolve your issue promptly.
2. CANCELLATION POLICY
2.1 Before Dispatch
You may cancel your order only before it is dispatched from our warehouse.
To request a cancellation, email us at urbanuthelp@gmail.com with your order ID and reason for cancellation.
If the cancellation is approved, the full amount will be refunded to your original payment method within 5–7 business days.
2.2 After Dispatch
🚫 Once an order has been dispatched, it cannot be cancelled under any circumstances. This includes orders that are in transit or marked as “out for delivery.”
Refusal to accept the package upon delivery will be treated as a return request, and applicable return shipping charges will be deducted from your refund amount.
3. ORDER MODIFICATION
Modifications such as changing address, product, or quantity are only possible before dispatch.
Once your order is shipped, no changes can be made.
4. NON-DELIVERY OR WRONG ADDRESS
Please ensure your shipping address and contact details are accurate before placing the order.
If an incorrect address is provided and the shipment is undeliverable, reshipping charges may apply.
We are not responsible for failed deliveries due to incomplete or inaccurate address details.
5. DELAYED OR FAILED DELIVERY
Delivery delays caused by courier partners, lockdowns, weather conditions, or logistical issues are beyond our control.
However, we will do our best to help you track and resolve any shipping issues.
6. CONTACT US
For any shipping or cancellation-related queries, please contact:
